Last updated: March 28, 2026
We collect information you provide when using LabelNexa, including: account information (name, email, company, password), shipping addresses (sender and recipient details), payment information (processed securely through Stripe), and shipment details (package weight, dimensions, contents descriptions for customs).
We use your information to: provide shipping services and generate UPS labels, process payments, communicate order confirmations and tracking updates, improve our services and user experience, and comply with legal obligations.
We share your information with: UPS (to create shipments and generate labels), Stripe (to process payments), and as required by law. We do not sell your personal information to third parties.
We implement industry-standard security measures including: encrypted data transmission (HTTPS/TLS), secure password hashing (bcrypt), API rate limiting to prevent abuse, Content Security Policy headers, and secure session management with JWT tokens.
We retain your account and order data for as long as your account is active or as needed to provide services. Shipping records are retained for compliance with applicable regulations. You may request deletion of your account by contacting us.
We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.
You have the right to: access your personal data, correct inaccurate information, request deletion of your data, and export your order history. To exercise these rights, please contact us through the platform.
LabelNexa is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. Continued use of the Service after changes constitutes acceptance of the updated policy.
For privacy-related questions or to exercise your data rights, please contact us through the platform or email our support team.